Subscriptions
When RandomizerLab Plus is open for purchase, it costs USD $2 per month or USD $12 per year, plus tax shown at checkout. A subscription renews automatically at the selected interval until canceled.
Polar Software, Inc. sells Plus as Merchant of Record. Polar handles charges, taxes, invoices, receipts, and approved refunds. RandomizerLab sets this voluntary refund policy, subject to Polar's buyer terms and rights that law does not allow either party to waive.
Canceling
Cancel through the Polar customer portal linked from your RandomizerLab account. A normal cancellation takes effect at the end of the current paid period. You keep Plus until that date, and the subscription does not renew again.
Cancellation does not automatically refund the current period. A refund also does not automatically cancel future renewals. Request both when you want both outcomes.
Fourteen-day refund
We will refund your first Plus charge in full when you ask within 14 calendar days of the initial purchase. This applies to the first monthly or yearly charge.
Renewal charges are normally non-refundable unless law requires a refund, the charge was duplicated or incorrect, or the service was not provided.
How to request a refund
Use the contact form. Include the email address used at checkout and enough information to identify the order. Do not submit a payment card number.
Polar returns an approved refund to the original payment method and adjusts the tax amount. Bank and card processing times vary.
Account deletion
After you confirm an account-deletion link, we check for a linked Polar customer record. If one exists, we first ask Polar to cancel Plus and anonymize that customer; if this fails, the account remains open so you can try again. If there is no Polar record, or after successful Polar cleanup, we delete account-linked RandomizerLab data. Deletion does not automatically create a refund. If you qualify for a refund, request it through the contact form before deleting the account.
Billing errors and consumer rights
Use the contact form promptly if a charge appears unauthorized, duplicated, or incorrect. Nothing in this policy limits a cooling-off period, warranty, chargeback right, or other consumer remedy that cannot be waived.